Description
Define the service levels a provider must meet – availability, response and resolution times, reporting, service credits and escalation – for IT, facilities or any ongoing service.
- Services covered and support hours
- Priority levels with response and resolution times
- Availability target, reporting and reviews
- Service credits and escalation path
Instant download (.docx). Works in Microsoft Word 2010+, Word for the web, Google Docs, Apple Pages and LibreOffice. A4 page size. Every placeholder is shown in [brackets] and colour, so you can see exactly what to replace.
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