Description
Turn customer survey answers into CSAT and Customer Effort Scores by channel and team, track them month by month and find what makes customers unhappy.
- Automatic summary: Responses, CSAT %, CES % (easy), Average effort score
- Calculated for you: Satisfied?, Month
- Drop-down menus for quick, consistent entry
- Colour-coded status and progress highlights
- Built-in chart that updates as you type
- Example rows and a step-by-step "How to Use" sheet
Instant download (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.
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