Description
Log customer messages from WhatsApp, Instagram DMs and website chat, measure first response time by agent and channel, and see how many enquiries turn into sales.
- Automatic summary: Messages logged, Average first response (mins), Answered within target, Turned into a sale
- Calculated for you: Response (mins), SLA
- Drop-down menus for quick, consistent entry
- Colour-coded status and progress highlights
- Built-in chart that updates as you type
- Example rows and a step-by-step "How to Use" sheet
Instant download (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.
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