{"product_id":"service-level-agreement-sla-word-template","title":"Service Level Agreement (SLA) – Word Template","description":"\u003cp\u003e\u003cstrong\u003eDefine the service levels a provider must meet – availability, response and resolution times, reporting, service credits and escalation – for IT, facilities or any ongoing service.\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eServices covered and support hours\u003c\/li\u003e\n\u003cli\u003ePriority levels with response and resolution times\u003c\/li\u003e\n\u003cli\u003eAvailability target, reporting and reviews\u003c\/li\u003e\n\u003cli\u003eService credits and escalation path\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eInstant download\u003c\/strong\u003e (.docx). Works in Microsoft Word 2010+, Word for the web, Google Docs, Apple Pages and LibreOffice. A4 page size. Every placeholder is shown in [brackets] and colour, so you can see exactly what to replace.\u003c\/p\u003e","brand":"The Template Desk","offers":[{"title":"Default Title","offer_id":46480768303239,"sku":"WDT-582","price":5.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0767\/5369\/8951\/files\/1NRiRxQ_GnDKSf92--ie8IeyU6oM3s9xD.png?v=1794305886","url":"https:\/\/se5ade-6w.myshopify.com\/products\/service-level-agreement-sla-word-template","provider":"The Template Desk","version":"1.0","type":"link"}