Description
Measure service level performance for support tickets or service requests – response and resolution times against SLA targets by priority – with breach counts.
- Automatic summary: Tickets, Response SLA met, Resolution SLA met, Breaches
- Calculated for you: Response (hrs), Resolution (hrs), Response SLA, Resolution SLA
- Drop-down menus for quick, consistent entry
- Colour-coded status and progress highlights
- Example rows and a step-by-step "How to Use" sheet
Instant download (.xlsx). Works in Excel 2010+, Excel online, Google Sheets, Numbers and LibreOffice. Works with any currency.
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